Optional, Time-Limited Service

ISP Build Coordination &
Resident Communication Support

Once an internet provider is selected and a contract is signed, many associations find the most challenging phase is implementation — coordinating with the provider, interpreting technical timelines, and communicating clearly with residents.

Request Implementation Support Back to Board Tools

Support When You Need It Most

For self-managed boards or associations without a CAM, we offer optional build-phase support focused on coordination and communication, not decision-making.

This service may include:

Acting as a liaison between the board and the internet provider
Translating technical schedules and construction updates
Drafting resident communications and FAQs
Helping boards anticipate and address common build-phase issues

Happy four business people executive team working at laptop having discussion at office meeting showing financial project.

Important to Understand

Scope and limitations of this service

This service does not replace a CAM and does not involve governance or authority over the provider. It is designed to reduce confusion and resident frustration during the implementation period.

Available as a monthly service during the build phase only.

Implementation Support Request

Please complete this form to help us understand your association's needs during the build phase.

Section 1: Association Basics

Association Name *

Association Type *

City & State *

Important for provider context

Number of Units / Homes *

Section 2: Contact & Authority

Your Name *

Your Role *

Email Address *

Phone Number *

Are you authorized to request support on behalf of the association? *

Yes No

Section 3: Project Status

Has your association already signed an agreement with an internet provider? *

Yes No

Internet Provider Name *

Approximate contract signing date *

Current project phase *

Section 4: Installation & Timing

Estimated installation / go-live window *

Is construction expected to impact residents (trenches, access, outages)? *

Yes No Unsure

Section 5: CAM & Support Context

Does your association have a CAM or property manager? *

Yes No

Section 6: What type of support are you looking for?

Coordinating with the internet provider Translating technical timelines and updates Drafting resident communications Helping the board anticipate common build issues General implementation guidance

Anything else we should know about your situation?

Please note any challenges, concerns, or time sensitivities.

Section 7: Expectations & Guardrails

I understand this service is focused on coordination and communication, not governance or contract renegotiation. * I understand this is a time-limited service during the build phase. *

ISP Build Coordination & Resident Communication Support

Support When You Need It Most

This service may include:

Important to Understand

Implementation Support Request

Section 1: Association Basics

Section 2: Contact & Authority

Section 3: Project Status

Section 4: Installation & Timing

Section 5: CAM & Support Context

Section 6: What type of support are you looking for?

Section 7: Expectations & Guardrails

Thank you for your request.

ISP Build Coordination &
Resident Communication Support